Adjusting Technology for Successful Virtual Visits and Patient Quick Start Troubleshooting Guide
Technology can be a great tool for connecting with your healthcare provider remotely, but sometimes it needs to be adjusted to ensure a successful virtual visit. Here are some best practices and guidance on how to set up your device:
- Make sure you have a reliable internet connection. Video conferencing requires a good internet connection, so be sure to test your speed before your appointment. If you have a slow or unreliable connection, you may have trouble seeing and hearing your provider clearly.
- Use a device with a camera and microphone. Most virtual visits require video and audio, so you will need a device with a camera and microphone. If you are unsure whether your device has these features, check the manufacturer's website.
- Find a quiet place with good lighting. When you are on a video call, it is important to find a quiet place with good lighting so that your provider can see and hear you clearly. Avoid sitting in front of a window or other bright light source, as this can make it difficult for your provider to see your face.
- Position your camera at eye level. When you are on a video call, position your camera at eye level so that your provider can see your face clearly. You can do this by placing your device on a table or desk, or by using a tripod or other stand.
- Test your audio and video before your appointment. Before your appointment, take a few minutes to test your audio and video to make sure everything is working properly. You can do this by joining a test call or by calling a friend or family member.
In addition to the above best practices, here are some additional tips for setting up your device for a successful virtual visit:
- Close all unnecessary applications. This will help to free up your device's resources and improve the performance of your video call.
- Disable any pop-up blockers. Pop-up blockers can sometimes interfere with video conferencing software.
- Check your device's software updates. Make sure that your device's operating system and video conferencing software are up to date.
- Use a headset or headphones. This can help to reduce background noise and improve the quality of your audio.
- If you are using a mobile device, connect to Wi-Fi instead of cellular data. Wi-Fi connections are generally more reliable and offer better speeds than cellular data.
For specific device configurations such as Apple and Android specifications, please reference the Patient Quick Start and Troubleshooting Guide attached to this article.