If your account has Click to Call or Click to Chat enabled, please review your patient's profile Contact Information for the following:
- Confirm that the patient's profile is enabled to receive an SMS message
- Confirm that the patient's profile has a valid mobile phone number
- If your patient is still not receiving an expected SMS message, please have your patient text Start to 45989
- An administrator can review the Do Not Contact report in Enterprise Admin to see if the patient has opted out of messaging
If you are unsure if your account has the Click to Call or Click to Chat features enabled, please have your Account Administrar or contact the Support team for assistance.